Your free, confidential, independent and impartial advice - giving you the power to deal with your problems. Glasgow North West Citizens Advice Bureau is a local, independent charity which provides free, impartial and confidential advice and information to give you the tools you need to sort out any issues or problems. We’re at the heart of the community and offer several services, including: benefits, work, debt and money, consumer issues, family, housing, health, immigration and legal matters.